Frequently Asked Questions
Everything you need to know about your Cupids beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are Cupids products cruelty-free and vegan?
Yes! We are committed to ethical beauty. All Cupids products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check individual product pages for specific ingredient lists.
What is your return policy for opened beauty products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been lightly used.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
How do I track my shipment?
Once your order ships, you will receive a confirmation email with a tracking link. You can also track your package directly through the 'Order History' section of your Cupids account.